Returns & Refunds

Last updated: July 31, 2026

Chicago Food Magazine merchandise is made to order. Please check the product description, color, and size guide before checkout. Except where applicable law provides otherwise, we do not accept returns or exchanges because a customer changed their mind, ordered the wrong size or color, or no longer wants the item.

Damaged, defective, misprinted, or incorrect items

If an item arrives damaged, defective, misprinted, or different from what you ordered, email store@chicagofoodmagazine.com within 30 days after receiving it. Include:

• Your order number.
• A short description of the problem.
• One clear photo showing the entire item.
• Close-up photos of the problem and, when relevant, the packaging and shipping label.

We will review the claim with our fulfillment partner. If the claim is approved, we will provide a replacement at no cost or issue a refund, as appropriate. A covered replacement includes reprinting and standard shipping. Do not mail the item to Chicago Food Magazine or Printful. Covered quality claims normally do not require the item to be returned.

Packages lost in transit

If tracking has stopped updating and a package has not arrived, first confirm the delivery address and contact the local carrier or post office. Email us within 30 days after the estimated delivery date. If the carrier considers the package lost and the claim is approved, we will replace and reship the order at no cost or provide another appropriate resolution.

Tracking says delivered, but the package is missing

A package marked delivered is not treated as lost in transit by our fulfillment partner. Check the delivery area, ask other people at the address or a building desk, and contact the last-mile carrier for delivery details. Then contact us and we will help review the available information. A free replacement or refund is not guaranteed when carrier tracking confirms delivery.

Wrong address, unclaimed packages, and returns to sender

Customers are responsible for entering a complete and accurate shipping address and collecting packages from carriers, pickup points, and customs. If a package is returned because the address was wrong or incomplete, the shipment was refused, or it was not claimed, contact us promptly. Once our fulfillment partner processes the return, we can arrange reshipping to a confirmed address. The customer is responsible for the new shipping charge unless the return was caused by a carrier error.

Returned packages must be claimed within 30 days after we notify you that the return was processed. Items not claimed and reshipped during that period may be donated and will no longer be available for reshipping or refund.

Cancellations and order changes

Email us immediately if you need to cancel or change an order. We can cancel an order for a full refund only while it is still waiting for fulfillment. Product, size, and color changes are unavailable once fulfillment begins. An address may sometimes be corrected before the order ships, but changes are not guaranteed. Orders that have shipped cannot be changed or canceled.

Do not send unauthorized returns

Do not send merchandise to an address on a packing slip, shipping label, or Printful website. Those addresses are fulfillment facilities, not customer return counters. Unauthorized returns may not be received, reshipped, or refunded. If applicable law gives you a right to cancel or return an order, contact us within the required period and we will provide instructions.

Refund timing

Approved customer refunds are issued to the original payment method. Banks and card issuers may require additional processing time after we submit a refund.

Legal rights

Nothing in this policy limits consumer rights or remedies that cannot be waived under applicable law.