Shipping
Production timing, delivery estimates, and what to expect after your order is placed.
Last updated: July 31, 2026
Chicago Food Magazine merchandise is made to order by our fulfillment partner, Printful. The estimated delivery date combines production time and carrier transit time.
Production time
Most products are made in approximately 2-5 business days. Certain all-over-print, partner-produced, specialty, large, or peak-season orders can take longer. Production estimates are based on the product and fulfillment location and are not guarantees. Weekends and holidays do not count as business days.
Shipping rates and delivery estimates
Available services, shipping charges, and the current estimated delivery date are shown at checkout based on the products, order size, and destination. The checkout estimate is the best estimate for that specific order. It can change because of product availability, quality checks, seasonal volume, carrier delays, weather, customs, or other disruptions.
Different product types may be made at different facilities or require separate packaging. An order may therefore arrive in more than one shipment, with separate delivery dates and tracking numbers.
Tracking
We will send tracking information when a package ships. It can take up to 48 hours after shipment for the carrier's tracking system to show movement.
Shipping addresses
Customers are responsible for entering a complete and accurate delivery address. Email store@chicagofoodmagazine.com immediately if an address is wrong. We may be able to correct it before the order ships, but changes are not guaranteed once fulfillment has started. A shipped order cannot be redirected by us.
If a package is returned because an address was wrong or incomplete, or because it was refused or unclaimed, the customer must pay the new shipping charge to resend it. If the carrier caused the return, we will cover the reshipping charge. Returned packages must be claimed within 30 days after we notify you that the return was processed; after that, the item may be donated without a refund.
Late or lost packages
If the estimated delivery date has passed, check tracking, confirm the address, and contact the local carrier or post office. Allow up to five additional business days for an ordinary carrier delay. If the package still has not arrived or tracking has stopped updating, email us no later than 30 days after the estimated delivery date. If the carrier considers the package lost and the claim is approved, we will replace and reship it at no cost or provide another appropriate resolution.
If tracking says a package was delivered, check the delivery area, ask others at the address or a building desk, and contact the last-mile carrier for delivery details. A delivered scan is not treated as a lost-in-transit claim, so a free replacement or refund is not guaranteed.
Damaged shipments
If an order arrives damaged, contact us within 30 days after receiving it and follow the photo requirements in our Returns and Refunds Policy. Do not mail the item to Printful or to an address shown on the package unless we give you written instructions.
International orders
When international delivery is offered at checkout, the recipient is responsible for customs duties, import taxes, brokerage fees, or local charges unless checkout states otherwise. Customs processing can extend delivery time. Some destinations or address types may not be available for every product or shipping service.